Frequently Asked Questions

  1. Q: Is Repwise safe and secure?
    A: Yes, all data is stored in a secure data base which gets backed up daily.
  2. Q: Is the information lost if my rep's device gets stolen?
    A: No, Repwise has the rep's information backed up internally and the rep/company can reload a new device in minutes
  3. Q: Can reps take photos on the system?
    A: Yes, they can and these photos are available on a live web report or dropped on FTP.
  4. Q: Can reps manage their own activities?
    A: Yes, a call and sales report is available on the rep's devices.
  5. Q: What happens if my rep doesn’t have internet connection?
    A: Repwise is an offline system.  Reps may continue using the system without the internet and when they have internet connection, a simple click of the COMMS button will send the information through in a few seconds
  6. Q: Do reps have access to their specific customer information?
    A: Yes, the data base is set up per rep and provides reps with the customer information required to manage their goals.
  7. Q: Does the system reduce paperwork and save time?
    A: Yes, the system is an electronic system and reduces paperwork.  Most options are drop-downs thus saving time.
  8. Q: Can reps place orders to any wholesaler?
    A: Yes, they can place orders to all wholesalers and receive electronic results on every product
  9. Q: Can the system be customised per team?
    A: Yes, the system can be set up for each rep to see the information relevant to him/her
  10. Q: Can a rep easily view the results of an order for a customer?
    A: Yes, order results are available throughout the day on the rep's device
  11. Q: Can an order be found easily by Repwise should anything unforeseen happen when an order is placed?
    A: Yes, we have a friendly Support Department who will assist with any queries and follow ups.
  12. Q: Can a rep view their own/colleague's previous call notes
    A: Yes, the past 50 interactions are available per customer on the rep's device.
  13. Q: Can reps manage their own activities?
    A: Yes, a call and sales report is available on the reps' devices.
  14. Q: Do managers have access to updated information regarding rep day-to-day activities?
    A: Yes, the Web report provides all the relevant real-time information managers require
  15. Q: Is Repwise system training provided to reps?
    A: Yes, full comprehensive system training is provided to all reps before they go into the field
  16. Q: Is support available?
    A: Yes, 7 days a week until 08:30pm