Frequently Asked Questions

Q: Is Repwise safe and secure?
A: Yes, all data is stored in a secure data base which gets backed up daily.
Q: Is the information lost if my rep's device gets stolen?
A: No, Repwise has the rep's information backed up internally and the rep/company can reload a new device in minutes
Q: Can reps take photos on the system?
A: Yes, they can and these photos are available on a live web report or dropped on FTP.
Q: Can reps manage their own activities?
A: Yes, a call and sales report is available on the rep's devices.
Q: What happens if my rep doesn’t have internet connection?
A: Repwise is an offline system. Reps may continue using the system without the internet and when they have internet connection, a simple click of the COMMS button will send the information through in a few seconds
Q: Do reps have access to their specific customer information?
A: Yes, the data base is set up per rep and provides reps with the customer information required to manage their goals.
Q: Does the system reduce paperwork and save time?
A: Yes, the system is an electronic system and reduces paperwork. Most options are drop-downs thus saving time.
Q: Can reps place orders to any wholesaler?
A: Yes, they can place orders to all wholesalers and receive electronic results on every product
Q: Can the system be customised per team?
A: Yes, the system can be set up for each rep to see the information relevant to him/her
Q: Can a rep easily view the results of an order for a customer?
A: Yes, order results are available throughout the day on the rep's device
Q: Can an order be found easily by Repwise should anything unforeseen happen when an order is placed?
A: Yes, we have a friendly Support Department who will assist with any queries and follow ups.
Q: Can a rep view their own/colleague's previous call notes
A: Yes, the past 50 interactions are available per customer on the rep's device.
Q: Can reps manage their own activities?
A: Yes, a call and sales report is available on the reps' devices.
Q: Do managers have access to updated information regarding rep day-to-day activities?
A: Yes, the Web report provides all the relevant real-time information managers require
Q: Is Repwise system training provided to reps?
A: Yes, full comprehensive system training is provided to all reps before they go into the field
Q: Is support available?
A: Yes, 7 days a week until 08:30pm

Support:

0861 113 992

About

Repwise is an industry leader providing you with a user-friendly mobile business solution which allows for the productive optimisation of your rep force: a time-saving, paperless territory management system with electronic ordering. Repwise allows reps to capture appointments, calls, place and manage orders anywhere. We provides quick access to accurate customer information along with sales and coverage reports on devices. Managers have access to live web-based data as well as various automated reports. Full support is provided 7 days a week.

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Contact Us

Johannesburg Physical Address: 30 Impala Rd, Chislehurston, Sandton, 2196
Tel: +27 (11) 286-3400
Email: info@repwise.co.za
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